Comments on: How to give great customer service http://joshshear.com/2012/07/give-great-customer-service/ Mon, 29 Apr 2013 04:50:28 +0000 hourly 1 http://wordpress.org/?v=3.5 By: Josh Shear http://joshshear.com/2012/07/give-great-customer-service/comment-page-1/#comment-8213 Josh Shear Thu, 12 Jul 2012 21:53:10 +0000 http://joshshear.com/?p=1497#comment-8213 Mitch,

I happen to be in the fortunate position to have personally interviewed almost everybody on my service desk (there’s one person who pre-dates me, and members LOVE her — when I cover a shift for her, there’s actual disdain that they’re not coming in to see her at 5:30 in the morning). It means that most of my day-to-day communications with the staff is operations-related, and much of the service-related stuff is nuance (point with an arm gesture, not a finger).

I just don’t think customer service is that difficult; it’s a matter of caring a little. And so. many. people. just don’t care.

]]> By: Mitch Mitchell http://joshshear.com/2012/07/give-great-customer-service/comment-page-1/#comment-8148 Mitch Mitchell Thu, 12 Jul 2012 13:53:06 +0000 http://joshshear.com/?p=1497#comment-8148 Good stuff, and absolutely on point. I’m big on customer service, and when I was an every day manager, I worked on it with my employees often, just to make sure they got it. But like you, I’ve had to experience some horrible service in many places.

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