Customer service quick hit: Ben’s Neighborhood Grill & Tap

Had a crazy busy work week, so please forgive the short post. I think it still has some impact and a good lesson for businesses. And if you're in Savannah, a good burger, too.

There are a lot of high-energy, high-impact posts coming.

I first heard about Ben's about six months before I moved to Savannah. We had plans to move here, had visited a couple of times, and were still formulating a plan.

We were keeping up with things we might enjoy through media, tourism websites, organizations and also things like the Brew/Drink/Run podcast, where I first heard about Ben's when owner Nick Lambros made an appearance on the show.

It slipped my mind for a while when we moved here, but then we moved close to the restaurant, and so we make an effort to go at least monthly.

The first time was when we were scouting the neighborhood. We had a good burger and a reasonable experience.

The next time we went was just a couple of weeks before we were moving, when a hurricane tore through town. When we came back, we went there for lunch on our way into town. It was the middle of the afternoon, so the place wasn't real busy.

Nick came over and introduced himself and welcomed us to the neighborhood. (Aside: Why does Nick own's Ben's? Because it's Ben Franklin on the door — entrepreneur, beer enthusiast and all around awesome guy.)

A little while ago, I decided to treat myself to a delicious burger after a run in the rain. It was right about noon when I got there, and the place was crowded. I pulled up a stool at the bar, greeted Bob (not her real name, but that's what we call her), asked for a beer and a burger, and noticed a couple of guys at the end of the bar from a distributor with new beers to offer Nick to start carrying.

Even in a packed restaurant, Nick came out from helping at the grill to make time for them, even if the time was brief. He was friendly, patient and polite, even though there was one empty table in his restaurant.

Before he made that time for them, he stopped at the bar, shook my hand and said it was good to see me again.

That's the reason why he sees me again (and again).

Lesson for a business: You're never too busy thanks for spending your money here instead of somewhere else.

Lesson for a customer: You're special. Take your business where it's appreciated.

Lesson for a hungry person: Go get yourself a grass-fed burger and a beer at Ben's. If you're going to spend $20 on lunch somewhere, that's the sort of place to do it.


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