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Category Archives: Customer service

Saying thanks: Wedding vendors

It's now under three months until my wedding. We've been blessed in this process by having talented friends and family who we love and who love us. Only our flower vendor (whom I'll also mention here) was a stranger at the start of our process. As you plan your events, we recommend everybody here. Tell […]


How Apple isn’t doing it for me right now

Update 3, 9/13: So, it's been a month, and still no follow-up. Apple released a new iPhone yesterday. Yeah, I'm an Android fan anyway, but I can't even consider getting another Apple device, since I don't know when I'll be able to use the iTunes store for anything but free apps again. I followed up […]

How to get better customer service

Still doing the disclaimer reminder thing, since this gets close to work: The following opinions are mine, not my employer's. Yesterday I offered some advice as a hiring manager in the customer service field on how to give better customer service. But let's remember there are some things you, as a customer, can do to […]

How to give great customer service

Again, since I'm a hiring manager in customer service, a reminder that opinions here are mine and not my employer's. It always surprises me when I have a poor enough customer service experience that I need to remark on it. And it seems to be happening more and more often. Companies are starting to get […]

So that’s what our yard looks like! Hire Yardsmith

Note: The short version of this post is go hire Yardsmith if you need some yard work done. They did amazing job at a much lower price than I expected. The rest of this post is me rambling about how desperate we were and how awesome they were. Those of you who know us well […]

Know your customers: 2 very different dining experiences

Last weekend, I visited my parents in Springfield, Mass., to help get some stuff out of the house (they're moving to South Carolina, where the snowblower will be useless, the seafood and taxes cheaper, and the retirement easier). We went out to eat twice, and had two very different experiences. The food, in both cases, […]

Dollar Shave Club

I'm officially a fan-boy. For those of you who don't know me, I require a lot of razor blades. I shave my head, and if I could get a job growing beards, I'd be among the highest paid members of my profession. Think: "I just saw you last week. Where the hell did you get […]

Great Customer Service: Home Depot, DeWitt, NY

"Who can tell me about chainsaws?" I asked the guy in the tools aisle. "Actually, chainsaws are in garden." Crap, that's all the way back where I came in the store. I guess that sort of makes sense, but I was on my feet for 7 hours at work. Eh, I have to walk that […]

Turning around a customer using a Facebook-facetime combo

It was 10:30 on a Tuesday night when I got a notification that someone had posted on our Facebook wall – and he wasn't happy. Rather than respond right away, we discussed our response among management and slept on it, which led to a mildly productive exchange (blacked out boxes are the complainer's name, red […]

Winning customers by stretching the rules

For those Syracuseans not in the know, Funk 'N' Waffles is a great little spot on the SU hill. It has a menu of interesting waffle creations (including chicken & waffles, pulled pork waffles, and a new favorite for some of my friends: a stuffing waffle with turkey, mashed potatoes, gravy and cranberry sauce), good […]