Six years ago, when I reviewed her previous book The Zen of Social Media Marketing, I wrote about how smart Shama Hyder is. So, when her team asked if I'd review her new book,
momentum landed at my doorstep at a tumultuous time in my life, and I'm embarrassed to say I sat on it for a few months until I could find the focus.
I'm glad I found that focus, though. The book is absolutely worth a read if you're starting a business, in business, or need to rethink your social marketing strategy.
It's most important if you're not integrating your online and real-world marketing strategies.
Hyder details five principles: Agility, customer focus, integration, curation and cross-pollination. She also includes a bunch of tools and takeaways, and I'm not going to spoil those, or you won't need to read the book, which means you won't need to buy the book, which means she would have sent me a book to read for free and then I gave away the good stuff. Instead, I'll clue you in to my notes.
I will say, first, that the book is astoundingly simple to follow. Hyder includes real-world examples, and runs a narrative of a fictionalized sports drink company throughout the book, so you'll be able to see what the strategies she outlines look like in action, rather than having to figure out how the strategies apply to you.
I have two different note-taking strategies for books. One is to use a single notebook, which has the drawback that if I'm taking notes on multiple things concurrently, they get mixed. The other is to use Post-It Notes upside-down (so that the sticky bit is at the bottom), so that when the note is full I stick it to the last page I took a note on and the notes are right-side up. That has the drawback of a bunch of little pieces of paper, but more continuity.
I used the latter method for momentum. Here are some of the highlights from my notes. Bold items are my favorites.
• Targeting very specific individuals is now very easy.
• Marketing used to be an outward push; now it's an inward pull.
• It's easier than ever to analyze effectiveness and change strategy mid-campaign
• There's a ton of data now; use it to be agile. Track and adapt.
• "Agility in marketing leads directly to marketing momentum" (p. 20) — when the lights went out in the Super Bowl in 2013, Oreo took to Twitter for an unplanned campaign
• Nothing is sacred
• Identify your goals, make them clear and understand who is in charge of them
• Be specific about your targets
• Create overall strategies, then drill down to individual campaigns, and be willing to change those individual campaigns
• Be patient, track, change and automate
• All your online activities should be integrated
• People use social media to show themselves off, not to connect; that makes it easy to figure out how your target customers present themselves and you can then make that happen with your product
• Sometimes going viral is luck, but by making a campaign personal, you can get there predictably
• Use existing data to answer specific questions about your customers
• Create a customer persona with a detailed background — it will help you understand the customer better
• Survey, analyze, listen and test
• Conversations are better than monologues
• Connect with influencers among your customer groups
• Your customers should have a consistent brand experience whether they find you on Instagram, Twitter, a radio ad or a billboard
• Stop separating your digital and traditional marketing groups
• Find ways to integrate your digital and traditional marketing, such as posting radio and TV ads on YouTube and asking someone to like a Facebook page on your company's business cards
• "Information is not a substitute for knowledge." (p. 99)
• Outside content is important — don't only push your own content.
• Partner with your partners — if a store that sells your product is having a sale on other items, promote that sale and maybe people will pick up your product, too.
• Close the loop: Introduce your partners to each other
• Return on investment (ROI) is no longer about money coming in, it's about relationships being built
I hope you go pick up a copy of momentum, wherever you are in your business. Take the advice personally, and take it seriously. It's meant for everybody.
Disclosure: Book provided for the purpose of review.